Everything you need
to know
Quick answers to common questions about our services, process, pricing, and more.
General Questions
We work with businesses of all sizes—from pre-launch startups to established enterprises. Our clients span various industries including tech, finance, healthcare, e-commerce, and professional services. What matters most is that you're committed to quality and understand the value of strategic digital investment.
We're based in London but operate as a remote-first team. This allows us to work with clients globally while maintaining flexible collaboration. We use modern project management tools and communication platforms to ensure seamless collaboration regardless of location.
Simply reach out through our contact form or email us directly. We'll schedule a discovery call to understand your needs, goals, and timeline. If we're a good fit, we'll provide a detailed proposal outlining scope, timeline, and investment. No pressure, no obligation.
We're strategy-first, not template-first. Every project starts with understanding your business goals, not picking a design theme. We obsess over performance, build for scale, and treat SEO as a fundamental requirement, not an afterthought. Most importantly, we build long-term partnerships, not one-off projects.
Process & Timeline
Timelines vary based on scope. A standard website takes 6-8 weeks from kickoff to launch. Comprehensive branding projects take 8-12 weeks. Complex web applications or enterprise sites may take 3-6 months. We'll provide a detailed timeline during the proposal phase and keep you updated throughout.
We follow a proven five-phase approach: Discovery (understanding your business), Strategy (defining the approach), Design (creating the visual experience), Development (building with clean code), and Launch (deployment and optimization). Each phase includes client checkpoints and feedback loops.
We value collaboration but respect your time. Expect regular check-ins at key milestones—typically weekly or bi-weekly depending on project phase. Most communication is asynchronous through our project management platform. You're as involved as you want to be; we can drive independently or work closely together.
Initially, just your time for a discovery call. Once we're engaged, we'll need brand assets (if applicable), content, access to relevant platforms, and stakeholder input. We'll provide a detailed onboarding checklist to make the process smooth and organized.
Pricing & Payment
Investment varies based on scope, complexity, and timeline. Our projects typically range from £10k for smaller websites to £50k+ for comprehensive solutions. We believe in transparent pricing—no hidden fees. During discovery, we'll provide a detailed quote with clear deliverables and payment milestones.
Yes, we offer flexible payment structures. Most projects are broken into milestone-based payments (typically 30% to start, installments during development, final payment at launch). For ongoing services, we offer monthly retainer arrangements. We're happy to discuss payment terms that work for your business.
Our quotes are comprehensive and include all work outlined in the scope—strategy, design, development, testing, and launch support. We also include a reasonable number of revision rounds. Additional costs only apply if you request scope changes or additions beyond the original agreement.
No, initial discovery calls and consultations are completely free. We want to understand your needs and ensure we're a good fit before any commitment. You'll get valuable insights whether or not we end up working together.
Technical Questions
We use modern, proven technology stacks—primarily React for front-end, with various backend solutions depending on needs. We prioritize performance, security, and maintainability. Most importantly, we choose technologies based on your requirements, not our preferences.
Absolutely. We build sites that you can manage independently. Depending on your needs, we can integrate user-friendly CMS solutions or provide custom admin panels. We also include training and documentation so you're confident making updates.
Yes, we offer fully managed hosting with enterprise-grade infrastructure. This includes SSL certificates, daily backups, security monitoring, and 99.9% uptime guarantee. Alternatively, we can deploy to your existing infrastructure if preferred.
Security is built into every project. We follow industry best practices including regular updates, security patches, SSL encryption, secure coding practices, and proactive monitoring. For hosted sites, we include DDoS protection and automatic backup systems.
Support & Maintenance
We don't disappear after launch. All projects include post-launch support (typically 30 days) to address any issues and ensure everything runs smoothly. After that, we offer ongoing support packages for maintenance, updates, and continuous improvement.
Yes, we offer flexible support retainers covering regular updates, security monitoring, performance optimization, content changes, and technical support. Our support packages range from basic monitoring to comprehensive managed services with priority response times.
For clients on support packages, we monitor sites 24/7 and respond immediately to critical issues. For others, we're available on a time-and-materials basis. We also maintain backups so we can quickly restore if needed.
Yes, we offer comprehensive SEO services, content strategy, and performance optimization. While we focus on organic growth rather than paid advertising, we can recommend trusted partners for PPC, social media management, and other marketing channels.