Privacy Policy

Privacy Policy – One ITC

Effective Date: 1 January 2026
Last Updated: 1 January 2026

  1. Introduction

One ITC (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, website, and systems.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

One ITC provides professional services including:

  • IT infrastructure and support
  • Network design and installation
  • Automation and smart systems
  • Web design and development
  • SEO and digital marketing services
  • Hosting, cloud services, and maintenance

For data protection purposes, One ITC is the data controller.

  1. Information We Collect

We may collect and process the following data:

3.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Business name and job title
  • Billing and payment details

3.2 Technical Information

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3.3 Client Data (Service-Based)

Where we provide IT, hosting, or automation services, we may process data on behalf of clients, including:

  • Server and network logs
  • Website data and user interactions
  • Email systems and communications
  • CCTV / automation system data (if applicable)
  1. How We Use Your Information

We use your data to:

  • Provide and manage our services
  • Respond to enquiries and support requests
  • Deliver contracts and ongoing service agreements
  • Improve our website, services, and user experience
  • Manage billing and accounts
  • Ensure security of systems and infrastructure
  • Comply with legal and regulatory obligations
  1. Legal Basis for Processing

We rely on the following lawful bases:

  • Contractual necessity – to deliver services you have requested
  • Legitimate interests – to operate and improve our business
  • Legal obligation – to comply with laws and regulations
  • Consent – for marketing communications (where applicable)
  1. Data Sharing

We do not sell your data.

We may share your information with:

  • Trusted third-party service providers (e.g. hosting providers, cloud platforms, payment processors)
  • Professional advisers (e.g. legal, accounting)
  • Regulatory authorities where required by law

All third parties are required to respect the security of your data and comply with data protection laws.

  1. Data Storage & Security

We implement appropriate technical and organisational measures, including:

  • Encrypted systems and secure servers
  • Firewall and network protection
  • Access controls and authentication
  • Regular monitoring and updates

Where we provide IT or hosting services, we also apply industry-standard cybersecurity practices to safeguard client systems.

  1. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses
  • Adequacy decisions
  1. Data Retention

We retain personal data only as long as necessary:

  • For the duration of our contractual relationship
  • To comply with legal, tax, or regulatory requirements
  • For legitimate business purposes (e.g. dispute resolution)
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability

To exercise your rights, contact us using the details below.

  1. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Improve functionality and performance
  • Analyse website traffic
  • Enhance user experience

You can control cookie preferences through your browser settings.

  1. Marketing Communications

We may send marketing communications where:

  • You have opted in, or
  • We have a legitimate interest (B2B context)

You can unsubscribe at any time.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

  1. Contact Us

For any privacy-related enquiries, please contact:

One ITC
Email: info@oneitc.co.uk
Address: 12 New John Street, Bradford, BD1 2QY

  1. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.